Privacy policy

Who we are

This policy covers TAGD Ventures Pty Ltd (ABN 36 683 116 252), a technology advisory and delivery business based in Brisbane, Queensland. In this policy, "TAGD", "we" and "us" mean TAGD Ventures Pty Ltd.

We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth). We do this whether or not the Act applies to a business of our size, and in full wherever a client contract requires it.

The personal information we collect

• When you contact us: your name, email address, organisation if you give it, and what you write in your message.
• When we work together: business contact details for you and your colleagues, and the correspondence and records needed to deliver and invoice the work.
• When you visit this website: technical information such as your IP address, browser type and the pages you visit. Our hosting provider records some of this automatically. We only use analytics cookies if you agree to them in the cookie banner.

We do not ask for sensitive information, such as health information, and we ask you not to send it through the contact form. You can contact us without giving your real name, although we will need an email address to reply.

The privacy policy check

The privacy policy check on this site runs entirely in your browser. Your answers are not sent to us or to anyone else, and they are not stored.

How we collect it

We collect personal information directly from you: through the contact form, by email, in meetings and during an engagement. Sometimes a client gives us the contact details of its staff so we can work with them.

Why we use it

• to reply to your enquiry;
• to scope, deliver, support and invoice our services;
• to keep the records the law requires, such as tax records; and
• to understand how this website is used, if you have agreed to analytics cookies.

We do not sell personal information, and we do not add you to a mailing list. If we ever start a newsletter, we will only send it to people who have asked for it, and every issue will have a way to unsubscribe.

Information we handle for clients

When we work inside a client's systems, we may be able to see personal information that the client holds, such as customer or staff records. We only access what the work needs, we handle it under the client's instructions and contract, and the client's own privacy policy applies to that information. Where we work for a government agency, we also comply with the privacy obligations in that contract, including the Queensland Privacy Principles where they apply.

Who we share it with

We share personal information only with service providers who help us run the business:

• Microsoft, which hosts this website and our email and documents (Azure and Microsoft 365);
• Google, which provides website analytics, only if you agree to analytics cookies; and
• our accountant and professional advisers, where they need it to do their work.

We may also disclose personal information if the law requires it. We do not otherwise share it without your consent.

Overseas disclosure

Microsoft and Google may store or process information outside Australia, including in the United States. We choose providers that protect personal information to a standard comparable to the Australian Privacy Principles.

Automated decisions

We do not use computer programs to make decisions about you that could significantly affect your rights or interests, and we do not use them to substantially help a person make such decisions. If that changes, we will update this section first, and it will describe the kinds of personal information used and the kinds of decisions involved.

How we protect it

We keep personal information in business systems with multi-factor sign-in and access limited to the people who need it. We keep it only for as long as we need it for the purposes above or as the law requires. Enquiries that do not lead to work are deleted within two years.

If something goes wrong

If we suspect a data breach, we assess it promptly. If it is likely to cause serious harm, we notify the people affected and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

Seeing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Use the contact page. We will reply within 30 days. There is no charge for asking.

Complaints

If you think we have mishandled your personal information, please tell us through the contact page. We will look into it and reply in writing within 30 days. If you are not satisfied with our reply, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We review this policy at least once a year and whenever the law or the way we work changes. The date at the top shows when it last changed.